Privacy Policy

Last Updated: August 9, 2026

At Al Afrah Curtains, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, request a quotation, or purchase our curtains and blinds.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

Depending on how you interact with our website and services, we may collect information such as:

  • Name
  • Phone number
  • Email address
  • Delivery or installation address
  • Information provided when requesting a quotation
  • Window measurements and product requirements
  • Curtain or blind preferences
  • Order and payment-related information
  • Messages, enquiries, or other information you send to us

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

  • Respond to enquiries and customer requests
  • Provide product information and quotations
  • Process and manage orders
  • Arrange measurements, delivery, and installation
  • Communicate with customers regarding orders or services
  • Provide customer support
  • Improve our website, products, and services
  • Maintain website security and prevent misuse
  • Comply with applicable legal or regulatory requirements

We only use personal information for legitimate business purposes related to our services and customer interactions.

3. Information Submitted Through Contact Forms

If you submit information through a contact form, quotation form, WhatsApp link, email, or another communication channel on our website, we may use the information you provide to respond to your request.

Please do not submit sensitive or unnecessary personal information through website forms.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, and provide a better browsing experience.

Cookies may help us remember certain preferences and understand how visitors interact with our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Analytics & Website Technologies

We may use third-party website analytics or similar technologies to understand website traffic and improve our services.

These services may collect information such as pages visited, approximate location, device type, browser information, and interaction with the website.

Where applicable, third-party services process information according to their own privacy policies.

6. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers when necessary to provide our services. For example, information may be shared with:

  • Delivery or logistics providers
  • Installation or measurement personnel
  • Website hosting or technical service providers
  • Payment service providers, where applicable
  • Other service providers involved in completing your order

We only share information that is reasonably necessary for the relevant purpose.

We may also disclose information where required by applicable law or lawful government or regulatory requests.

7. Payment Information

Where online or electronic payments are supported, payment transactions may be processed through third-party payment providers.

Al Afrah Curtains does not need to store your complete payment card details on its website when payments are processed through a third-party payment provider.

Customers should review the privacy and security policies of the relevant payment provider for information about how payment data is handled.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and meeting applicable legal or regulatory obligations.

The retention period may vary depending on the type and purpose of the information.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or other online services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Children’s Privacy

Our website and services are intended for general audiences and are not specifically directed toward children.

We do not knowingly request or collect personal information from children for the purpose of providing our services.

12. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.

If you would like to make a privacy-related request, please contact us using the details below.

We may need to verify your identity before processing certain requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or applicable requirements.

Any updates will be posted on this page, and the Last Updated date will be revised accordingly.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.

Al Afrah Curtains
Deira, Dubai, United Arab Emirates

For privacy-related enquiries, please contact us through the contact details provided on our website.